Problems and Failures

Self-testing steps for database usage exceptions

  1. Access the database through the library website (http://www.lib.szu.edu.cn) without logging into any VPN software, whether on or off campus.

  2. Unless explicitly stated that a mobile app can be used to access certain electronic resources, please use a computer to access other electronic resources.

  3. Use Google Chrome or Firefox browser.

  4. To check the DNS server, use the shortcut Win+R to open the Run dialog, type "cmd" and press Enter to open the Command Prompt. Then, run the command "ipconfig /all" and verify if the DNS server is set to 210.39.0.33. If it is not, manually change the DNS to 210.39.0.33.

  5. Clear the browser cache (Google: Press the CTRL+SHIFT+DEL key combination, select "All time" for the time range, check "Browsing history," and click "Clear data" to clear the cache).

  6. Restart the computer.

  7. Need to download data in bulk using software? If so, call 26537002 (internal extension: 87002).

  8. If accessing the "Shenzhen University Unified Identity Authentication" system from off-campus fails, first log in to the university's service hall (http://ehall.szu.edu.cn) to ensure the account is functioning properly. If unable to log in to the service hall, contact the Information Center at 26537109 (internal extension: 87109).

　　After completing the above steps, if the issue persists, please call 26537002 (campus extension: 87002).