Self-testing steps for database usage exceptions
-
Access the database through the library website (http://www.lib.szu.edu.cn) without logging into any VPN software, whether on or off campus.
-
Unless explicitly stated that a mobile app can be used to access certain electronic resources, please use a computer to access other electronic resources.
-
Use Google Chrome or Firefox browser.
-
To check the DNS server, use the shortcut Win+R to open the Run dialog, type "cmd" and press Enter to open the Command Prompt. Then, run the command "ipconfig /all" and verify if the DNS server is set to 210.39.0.33. If it is not, manually change the DNS to 210.39.0.33.
-
Clear the browser cache (Google: Press the CTRL+SHIFT+DEL key combination, select "All time" for the time range, check "Browsing history," and click "Clear data" to clear the cache).
-
Restart the computer.
-
Need to download data in bulk using software? If so, call 26537002 (internal extension: 87002).
-
If accessing the "Shenzhen University Unified Identity Authentication" system from off-campus fails, first log in to the university's service hall (http://ehall.szu.edu.cn) to ensure the account is functioning properly. If unable to log in to the service hall, contact the Information Center at 26537109 (internal extension: 87109).
After completing the above steps, if the issue persists, please call 26537002 (campus extension: 87002).