Common Issues

About Library Card

  1. Question: When using the Self-check Machine, it prompts that my library card is invalid. What is the reason?

    Answer: It may be due to overdue books or a record of violations. Please consult the staff at the main service desk for assistance.

     

  2. Question: What should be done if the Self-check Machine, indicates "Card Reported Lost"?

    Answer: Check the card status at the main service desk to ensure it is normal. If the status is normal, it may be due to a temporary lack of update in the campus card center database. Please visit the Campus Card Center for assistance.

     

  3. Question: What should be done if the personal password for the reader's card is forgotten?

    Answer: The individual should bring their identification (ID card and campus card) to the Campus Card Center at Shenzhen University to complete the procedures and reset the password.

     

  4. Question: The campus card cannot be used to access the library. What could be the issue?

    Answer: Please check with the security office. If there are any questions, visit the certification office (Room 207, second floor of the North Building) for assistance.

     

  5. Question: My campus card shows "押证" what does this mean?

    Answer: This occurs when exiting a restricted access reading room without swiping the card to clear the registration record. Please take the card to the entrance of the reading room or consult the staff at the card issuance office for assistance.

     

  6. Question: The library card shows as suspended. What could be the reason?

    Answer: There might be a record of a violation. Please visit the registration office (Room 207, 2nd floor, North Building) to consult with a staff member.

     

  7. Question: What should be done if the campus card is lost?

    Answer: Immediately go to the Campus Card Center to report the loss and apply for a replacement.

     

  8. Question: My library card was lost, and I just got a new one. Why can't I use the new card to enter the library?

    Answer: Please go to the card issuing office (Room 207 on the second floor of the North Building) to have a staff member activate the card.

     

  9. Question: Can the deposit paid when registering for a library card be refunded?

    Answer: Yes, it can. Please bring the reader's card and the deposit receipt (if the deposit receipt is lost, the original ID and a double-sided copy are required) to the library registration office (Room 207, 2nd floor, North Building) to process the card cancellation and deposit refund. Then, proceed to the school finance hall to collect the deposit. For any inquiries, please call 2653 6272.

　Related Links: Library Card

Borrowing and returning

  1. Question: How to recommend a book to the library that one wishes to read?

    Answer: The recommended purchasing method is as follows:

    • Log in to "My Library".
    • Click on "Reader Recommendation" in the top navigation bar.
    • Select the "Type of Literature to Recommend" as needed.
    • Fill in the relevant information for the recommended book, such as "Title", "Author", "ISBN or ISSN Number", "Publisher", and the e-commerce website URL (if available).
    • Provide the recommender's contact information, including phone number and email, for further communication.
    • Once the recommended book arrives at the library, notification will be sent via phone, SMS, or email to pick up and read the book.
    • Books that do not meet the collection policy will not be purchased, and the reason will be communicated.

     

  2. Question: How to reserve a book? Is there a limit on the number of books that can be reserved?

    Answer: The reservation method is as follows:

    • Log in to the OPAC system.
    • Search for the required book.
    • Click on the book title to view detailed information about the book.
    • Click "I want to reserve" and fill out the reservation request form as required. After a successful reservation, the librarian will notify the reader to pick up the book at the borrowing and returning desk within the specified time once the book is returned to the library.
    • Each person is limited to reserving 2 books.

     

  3. Question: How to renew a book? How long can it be renewed?

    Answer: Some readers can renew books online (see "Borrowing privileges"). Books that are not overdue can be renewed for 30 days. The renewal process is as follows:

    • To renew on the library website:
    • WeChat Official Account ("Shenzhen University Library") > My Library > Current Borrowing Status, click "Renew" (only books that meet the renewal rules will have a link).
    • Staff Assistance: Please ask the staff at the main service desk for help with book renewal.

     

  4. Question: How to borrow books stored in the library's compact shelving? Or how to reserve books in advance?

    Answer: The reservation method is as follows:

    • Log in to the OPAC system;
    • Search for the required book;
    • Click on the book title to view detailed bibliographic information;
    • Click "I want to reserve" and fill out the reservation request form as required. After the librarian processes the request (within 3 working days), an email notification will be received.
    • Please follow the notification to pick up the book from the library, otherwise, it will be returned to the shelves.

     

  5. Question: What should be done if a book borrowed from the library is lost or damaged?

    Answer: Please go to the main service desk at the library to handle the compensation procedures immediately. For lost books, complete the procedures as soon as possible to avoid overdue fines.

     

  6. Question: How to check personal borrowing records?

    Answer: The methods are as follows:

    • Method 1:
      • Log in to "My Library";
      • Click "Current Borrowing Status and Renewal" or "My Borrowing History" to check.
    • Method 2: WeChat Public Account ("Shenzhen University Library") > My Library > Current Borrowing Status, to check the current borrowing status.
    • Method 3: If there are any questions, visit the main service desk at the borrowing and returning books section to ask a librarian for assistance; or call the North Library (2653 2182) or South Library (2653 4902) for help.

     

  7. Question: What should be done if the book needed cannot be borrowed through reservation or is urgently required?

    Answer: The following methods can be used:

    • Method 1: It is recommended to visit the sample book room to read the book. The needed content can be photocopied.
    • Method 2:
      • Log in to the OPAC system;
      • Search for the required book;
      • Click the green arrow in "Related Resources";
      • The electronic book can then be used.
    • Method 3: Utilize electronic books from platforms such as Founder, Superstar, and Duxiu. For specific usage of electronic books, contact the Reference Consultation Department at 2653 7002 (Yuehai Campus North Library, 7th Floor).

     

  8. Question: What should be done if the alarm goes off when leaving with a book just borrowed from the Self-Returning Box?

    Answer: Cooperate with the security guard on duty to check if the book has been successfully borrowed, and seek assistance from the staff at the main service desk for further handling.

     

  9. Question: Can overdue books be directly placed into the return box?

    Answer: If overdue books are placed into the return box, the library card's borrowing function will be temporarily frozen until the overdue fees are settled after the staff processes the return. It is recommended not to place overdue books into the return box.

About electronic resource

  1. Question: How to access electronic resources off-campus?

    Answer: The methods are as follows:

    • Open the homepage of Shenzhen University Library and find the "Database" list;
    • Click on the name of the database to be accessed;
    • Click the access link at the top right of the database description page;
    • Enter the unified authentication username and password to gain access.

    Note:

    • WebVPN login is not required.
    • For specific usage methods of each database, please refer to the content on the respective database description pages.
    • Some resources are only accessible on campus and not off-campus. The "On-Campus Only" label can be seen next to the database name on the library homepage under the "Databases" list.

     

  2. Question: What should be done if there are issues accessing electronic resources?

    Answer: The troubleshooting methods for accessing electronic resources are as follows:

    • For electronic resources that specifically mention the use of a mobile app (such as JD Reading Campus Edition), use a computer to access other electronic resources whenever possible.
    • Use Google Chrome or Mozilla Firefox browsers.
    • Clear the browser cache (for Google Chrome: press the CTRL+SHIFT+DEL keys, select "All time" for the time range, check "Browsing history", and click "Clear data" to clear the cache).

    • Restart the computer.

      Most issues can be resolved through these steps. If the problem persists, call the consultation phone number: 0755-2653 7002 (internal extension: 87002).

Alumni or off-campus readers

  1. Question: Can library resources still be used after graduation?

    Answer: After graduation, an alumni card can be obtained. With the alumni card, registration at the gate is required. Upon approval, entry to the library is permitted.

    • For reading rooms that require a campus card for access, alumni should apply to the on-duty staff. Entry is granted upon approval.
    • Alumni can use leisure seats. The library's reading rooms have numbered seats managed by a computer seat management system. Since the alumni card cannot be used to select seats, alumni are advised to use unnumbered leisure seats inside and outside the reading rooms. In case of conflicts arising from occupying numbered seats, alumni are requested to yield the seats to readers who have reserved them.
    • Alumni can use electronic resources within the library. Please contact the library's reference consultation department (Yuehai Campus North Building, 7th Floor, 2653-7002, internal extension 87002).

    • Currently, borrowing services for books and periodicals are not available to alumni. Apologies for any inconvenience caused.

      If you have any questions, please contact the main service desk (see Contact Us).

     

  2. Question: Can individuals from outside the university borrow books and use electronic resources at Shenzhen University Library?

    Answer: Since the library does not issue cards to individuals from outside the university, they are unable to borrow books and use electronic resources. However, alumni can use electronic resources within the library. For assistance, please contact the Library Reference and Consultation Department (Yuehai Campus North Building, 7th Floor, 26537002, internal extension 87002).

     

  3. Question: Can external personnel apply for document delivery?

    Answer: Due to financial reasons, applications are not accepted. Thank you for your understanding!

Network issues

  1. Question: What should be done if access to the campus network is available but the external internet cannot be accessed?

    Answer: Please try the following methods:

    • Log in to Dr.com to access the internet. If the login fails, use detection software (such as 360 Security Guard) to check if access is being restricted by malicious software. If it is not, it is recommended to re-download and install the Dr.com client.
    • If the login still fails, try logging into the Shenzhen University Online Service Hall (http://ehall.szu.edu.cn/). If successful, contact the library's operations and maintenance department at 0755-26733032. If unsuccessful, contact the Shenzhen University Information Center at 0755-26536188.

     

  2. Question: How to set up a wireless network?

    Answer: The method is as follows:

    • Check if there is a wireless signal icon in the taskbar. If not, check if the wireless switch on the laptop is turned on.
    • If the wireless signal icon is displayed on the laptop, check if the connected wireless network name is SZU_WLAN.
    • If the SZU_WLAN wireless signal can be received, check if the IP address is automatically obtained (modify network configuration in Windows). If it can, visit the library's homepage. If successful, it indicates that the wireless network has been successfully connected.
    • Log in to Dr.com to access the internet. If the login fails, use detection software (such as 360 Security Guard) to check if it is restricted by malicious software. If not, it is recommended to re-download and install the Dr.com client. If the login still fails, try logging into the Shenzhen University Online Service Hall (http://ehall.szu.edu.cn/). If successful, contact the library's operations and maintenance department (0755-26733032); if not, contact the Shenzhen University Information Center (0755-26536188).
Inclusion and citation report

  1. Question: Where to apply an inclusion and citation report of paper?

    Answer: Visit the library's homepage, select "Citation Search", and then choose the type of certificate needed.

     

  2. Question: Which database inclusion and citation reports should be applied for?

    Answer: Please refer to the table below for application.

    Foreign Language Papers in Science: SCI、CPCI、EI
    Foreign Language Papers in Liberal arts: SSCI、A&HCI
    Partitioning of journals

    CAS Journal Partitioning: Commonly Used by SZU for Award and Merit Evaluation

    JCR Web Partition: commonly used for external awards. (You need to consult with the evaluation department to find out which partition you want, and you also need to find out whether you want the partition of the year the paper was published or the partition of the latest year).

     

  3. Question: Which databases can provide an inclusion and citation report?

    Answer: SCI, SSCI, A&HCI, CSSCI, and CSCD can all provide an inclusion and citation report.

     

  4. Question: The SCI paper has just been published. Is it possible to obtain an inclusion and citation report for the paper?

    Answer: If the paper has only just been published online, it is advisable to wait until it is included in the authoritative SCI database before obtaining an inclusion and citation report. It is recommended to consult the relevant review department to see if the paper and journal partition certificate can be used as supporting evidence.

     

  5. Question: What should be done if being a co-first author or co-corresponding author is not reflected in the citation report?

    Answer: Access the "Shenzhen University Library Citation System", import the paper, and click on "Contact Librarian" in the upper right corner of the system. Send the full text of the paper as an attachment to the librarian and note the co-first or co-corresponding author status. After verification, a proof will be issued.

     

  6. Question: Can you provide proof of highly cited papers or hot papers?

    Answer: Yes, the inclusion and citation report will indicate highly cited papers or hot papers.

     

  7. Question: Can individuals outside the university apply for an inclusion and citation report?

    Answer: This service is only available to students and faculty of Shenzhen University. Incoming faculty members can have other Shenzhen University faculty apply on their behalf, but the author's affiliation in the report must be Shenzhen University XX College.

     

  8. Question: After submitting the application for inclusion and citation report, when can the report be collected?

    Answer: After submitting the application, the status of the request can be checked in the system. Generally, it is completed within 3-5 working days. For other related inquiries, please call the consultation number: 0755-2653 7002 (internal extension: 87002).

Document delivery

  1. Question: If the library does not have the desired physical or electronic documents, what are the available methods to obtain them?

    Answer: Documents can be obtained through document delivery services. The main methods include Duxiu Academic Search (Shenzhen Document Harbor) and the CALIS system.

     

  2. Question: Do teachers and students of this school need to pay for the documents obtained through document delivery?

    Answer: There are several ways to obtain documents through document delivery. The academic search service "Duxiu" (Shenzhen Document Harbor) is free of charge. The fee standards for systems like CALIS and CASHL are determined by the service libraries (generally 0.3 yuan per page). The school library provides a certain amount of subsidy based on the availability of special funds.

Recommending Resources

  1. Question: How to apply for a trial or recommend the purchase of electronic resources?

    Answer: For teaching and research needs, if there is a desire for the library to organize a trial or purchase electronic resources not currently owned, please download and fill out the "Shenzhen University Library Electronic Resource Trial Application Form" or the "Shenzhen University Library Electronic Resource Purchase Recommendation Form" from the "Library Homepage > Resources > Databases > Apply for Trial / Recommend Purchase" page. After printing, have the form signed by a faculty member and the college leadership, then submit the paper form to Room 513 of the North Library or send a scanned electronic version to the email address zuosn@szu.edu.cn.

    • Upon receiving a trial application, the library will request a trial from the electronic resource supplier. If approved, the library will organize the trial of the electronic resource.
    • Upon receiving a purchase recommendation, the library will conduct a review. If the review is successful and funds are available, the library will purchase the electronic resource.

    For more information, please contact the Library Electronic Resources Department at 0755-2653 4322 (internal extension: 84322).

Facilities and equipment

  1. Question: What should be done if the electronic storage locker is in "offline mode"?

    Answer: Contact the security guard or maintenance personnel. The contact information is as follows:

    • Maintenance: 26733032
    • North Building Security: 26536282
    • South Building Security: 26534069

     

  2. Question: How to use the self-service book borrowing machine?

    Answer: The self-service book borrowing machine can be used after activating the borrowing function on the campus card. The borrowing process can be easily completed by following the steps of reading the card, verification, and placing the book. For any questions, please consult the staff at the main service desk.

     

  3. Question: Can the self-service book borrowing machine be used to return books?

    Answer: No, for returning books, please go to the main service desk at the book borrowing and returning area to find a staff member for assistance, or place the books in the return box located on the side of the book borrowing and returning area for a staff member to handle the return.

Issues of exhibitions, banners, etc.

  1. Question: What procedures should be followed to organize an exhibition in the library?

    Answer: Internal units or student groups are welcome to hold exhibition activities in the library. To use the library's space for an exhibition, a formal letter must be prepared, detailing specific information about the exhibition (including the organizing body, exhibition name, exhibition time, exhibition location, etc.). This letter should be presented to the library to complete the approval process (for exhibitions requiring school approval, the relevant school department's approval process must be completed first). Contact information is as follows:

     

  2. Question: What procedures should be followed to hang a banner or post an advertisement outside the library?

    Answer: To hang a banner outside the library, prepare an official letter in advance and obtain approval from the university's publicity department. Follow the instructions from the publicity department to complete the approval procedures at the library.